Automated Intelligent Agent
An automated intelligent agent is software in which speech generation and recognition systems are applied, enabling the creditor and/or the creditor's representative to maintain certain dialogue scenarios with the debtor or a third party depending on the content of the conversation, and which is intended for sending voice messages by the creditor and/or the creditor's representative to the debtor or a third party, transmitted via public communication networks or using websites and/or web pages in the information and telecommunications network "Internet" (hereinafter - the "Internet" network), information systems and/or computer programs designed and/or used for receiving, transmitting, delivering and/or processing electronic messages of users of the "Internet" network1.
Federal Law No. 230-FZ of July 3, 2016 "On the protection of the rights and legitimate interests of individuals in the conduct of activities to recover overdue debts and on amendments to the Federal Law "On microfinance activities and microfinance organizations". 2016, as amended on February 1, 2024, Article 2, paragraph 1. ↩